1. Information We Collect

Information You Provide Directly

When you sign up for our learning programs or contact us for information, we collect what you choose to share with us:

• Your name, email address, and phone number when you fill out contact forms
• Educational background and investment experience level when you enroll in programs
• Payment information (processed securely through third-party providers)
• Communication preferences and feedback you provide
• Questions you ask during webinars or through our support channels

Automatically Collected Information

Like most websites, we automatically gather some technical information when you visit leravox.info:

• IP address and general location (city/province level, not your exact address)
• Browser type, device information, and operating system
• Pages you visit on our site and how long you spend on them
• Referring website if you clicked through from another site
• Date and time of your visit

2. How We Use Your Information

We use the information we collect for specific purposes related to running our investment education business. Here's what that actually means in practice:

We don't sell your information to third parties. Period. We're not in the data brokerage business – we're in the education business. Any marketing communications we send are about our own programs, and you can opt out anytime.

3. Information Sharing and Third Parties

We work with a limited number of service providers who help us run our business. These companies only get access to information they need to perform specific functions:

• Payment Processors: Secure payment platforms that handle credit card transactions (they don't share your financial details with us)
• Email Service Providers: Tools we use to send course materials and program updates
• Web Hosting: Companies that keep our website running and secure
• Analytics Services: Platforms that help us understand website traffic patterns

All these providers are bound by confidentiality agreements. We vet them carefully and only work with companies that meet Canadian privacy standards.

When We Might Be Required to Share Information

There are some situations where we're legally obligated to disclose information:

• Valid legal requests from Canadian law enforcement or regulatory authorities
• Court orders or subpoenas we're legally required to comply with
• Situations where disclosure is necessary to prevent harm or fraud

These situations are rare, and we review any such requests carefully with legal counsel before responding.

4. Your Privacy Rights Under Canadian Law

PIPEDA gives you specific rights regarding your personal information. Here's what you can do and how to exercise these rights:

How to Exercise Your Rights

To make any of these requests, contact our Privacy Officer using the information at the top of this page. We'll need to verify your identity before processing requests – usually by confirming your email address or asking for identifying information you provided when registering.

1. Send your request to info@leravox.info with "Privacy Request" in the subject line
2. Specify which right you're exercising and provide enough detail for us to locate your information
3. We'll confirm receipt within 5 business days
4. We'll fulfill your request within 30 days, or explain if more time is needed
5. If we can't comply with your request, we'll explain why and inform you of your right to complain

5. Data Security and Protection

We implement multiple layers of security to protect your information from unauthorized access, alteration, or disclosure. Our approach combines technical, administrative, and physical safeguards.

Technical Security Measures

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encrypted storage for sensitive personal information in our databases
• Regular security audits and vulnerability assessments
• Firewall protection and intrusion detection systems
• Secure backup systems with encrypted data storage

Administrative Controls

• Limited access to personal information on a need-to-know basis
• Staff training on privacy obligations and data handling procedures
• Confidentiality agreements with all employees and contractors
• Regular review of our privacy practices and security policies

6. Data Retention

We don't keep your information forever. How long we retain different types of data depends on why we collected it and our legal obligations:

• Contact inquiries: Kept for 2 years after your last interaction with us
• Program enrollment information: Maintained for 7 years to comply with Canadian record-keeping requirements
• Payment records: Retained for 7 years as required by tax and financial regulations
• Marketing communications data: Kept until you unsubscribe or for 3 years of inactivity
• Website analytics: Aggregated data retained indefinitely, individual session data for 26 months

After these periods expire, we securely delete or anonymize your information so it can no longer identify you. If you close your account or request deletion, we'll remove your data sooner, except where we're required to keep records for legal or regulatory purposes.

7. Cookies and Tracking Technologies

Our website uses cookies – small text files stored on your device that help the site function and provide us with information about how people use it. Here's what we use and why:

Essential Cookies

These are necessary for the website to work properly. They remember your session as you move through the site and keep you logged in if you have an account. You can't really turn these off without breaking the site's functionality.

Analytics Cookies

We use these to understand how visitors interact with our site – which pages are most popular, where people are clicking, how long they stay. This helps us improve the user experience. The data is aggregated and doesn't identify you personally.

Preference Cookies

These remember choices you make, like language preferences or accessibility settings, so you don't have to reset them every visit.

You can control cookies through your browser settings. Most browsers let you block cookies entirely or delete existing ones, though this might affect how our site works for you. Your browser's help section will explain how to manage cookie preferences.

8. International Data Transfers

Your information is primarily stored on servers located in Canada. However, some of our service providers may process data on servers in other countries, particularly the United States. When this happens, we ensure appropriate safeguards are in place:

• Contractual protections requiring the same level of privacy protection as Canadian law
• Use of providers that comply with recognized international privacy frameworks
• Encryption of data during transfer and storage
• Regular audits of third-party privacy practices

If your information is transferred outside Canada, it may be subject to the laws of other jurisdictions, which could include lawful access by government authorities in those countries. We'll always notify you if we plan to transfer your data internationally in ways not covered by this policy.

9. Children's Privacy

Our investment education programs are designed for adults. We don't knowingly collect personal information from anyone under 18 years old. If you're under 18, please don't provide any information through our website or sign up for our programs.

If we discover we've accidentally collected information from someone under 18, we'll delete it promptly. If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We review and update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you in several ways:

• Updating the "Effective Date" at the top of this page
• Sending an email to registered users about material changes
• Posting a notice on our homepage for 30 days after changes take effect

Minor updates that don't affect how we handle your information might be made without notification. We encourage you to review this policy occasionally to stay informed about how we protect your privacy.

If changes materially affect your rights, we'll seek your consent before applying the new policy to information we previously collected.

11. Questions and Complaints

If something in this policy isn't clear, or if you have concerns about how we handle your information, we want to hear from you. Most issues can be resolved by talking with us directly.

Contact Our Privacy Officer

Start by reaching out to our Privacy Officer. We'll respond to your inquiry within 5 business days and work to resolve any concerns within 30 days.

Filing a Complaint with the Regulator

If you're not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada:

You can also file a complaint with provincial privacy authorities in provinces with substantially similar privacy legislation.